Frequently Asked Questions
Everything you need to know about your festival gear and orders.
When will my Download Festival merchandise arrive?
Standard shipping typically takes 3-5 business days within the UK. During peak festival season, please allow up to 10 business days for delivery due to high demand.
Can I return an item if it doesn't fit?
Yes, we offer a 30-day return policy on all unworn and unwashed apparel. Please ensure the original tags are still attached and include your packing slip.
Are the festival hoodies and t-shirts ethically sourced?
Absolutely. We pride ourselves on using high-quality, sustainable materials and working with suppliers who adhere to fair labor practices and environmental standards.
Do you offer international shipping for global fans?
Yes, we ship worldwide. International delivery times vary by location but generally take between 7-21 business days depending on customs processing.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How should I wash my festival gear to prevent fading?
To preserve the screen-printed graphics, we recommend washing your garments inside out in cold water and hanging them to air dry.