Returns & Exchanges
We want you to rock your Download Festival gear with confidence, which is why we offer a 30-day return window for all unworn and unwashed apparel. If your purchase isn't hitting the right note, our hassle-free process ensures you get back to the music as quickly as possible.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Gear
Place the items in their original packaging with all festival tags attached to ensure they are protected during transit.
Ship It Back
Print your prepaid shipping label from the portal and drop your package off at any authorized courier location.
Receive Your Refund
Once our warehouse team verifies the condition of your return, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing